IT Hardware Technician | Foresight Sports Europe

Careers @ Foresight Sports Europe

IT Hardware Technician

Guildford, Surrey, UK

Summary

Optimum Golf Technologies is the exclusive manufacturer, distributor, and support centre for a number of golf technologies across the UK, Europe, Middle East, and Africa. Our products range from the industry leading GCHawk & GCQuad Launch Monitors through to full immersion indoor golf simulators.

Based in Guildford, Optimum Golf Technologies is one of the fastest expanding technology companies in the golf industry today, with a customer base covering indoor golf centres, hotels, golf clubs, cruise liners, resorts, and private homes.

Thanks to the continued growth of the company, we now have an exciting opportunity for a committed IT Hardware Technician to join the team in the Tech Support Department. The role will encompass aspects of first- and second-line customer support with a primary focus on micro-electronic servicing and repair.

Your core responsibilities will include

Diagnosis and repair of launch monitors and approved hardware.
Ensuring all units are serviced and returned to Customers within SLA.
Perform Quality Control checks on all outbound units.
Liaising with manufacturers in the USA for all manufacturer RMA queries and following their Standard Operating Procedures through diagnosis to conclusion.
Effectively track & communicate ticket status to Customers in a timely manner.
Maintain ticket management system to a high level of accuracy, ensuring all hardware queries are recorded and consumables are allocated to jobs.
Discuss complex hardware repairs with customers of varying technical ability & understanding.
Ensure that Customer support meets or exceeds our SLA and service levels at all times.
Ensure all Finance controlled administration is completed accurately and is always progressed through to completion ahead of set deadlines.

Qualifications and Skills

Ideally 3-5 years’ experience in a busy, technical support role with a specific focus on micro-electronics and hardware repairs.
Organized, methodical & process driven.
Ability to self-motivate, prioritise, and manage own workload while under pressure.
Flexible and pragmatic – an ability to self-plan and respond to shifting priorities.
The ability to grasp technical concepts and new product functionality quickly.
Work cross-functionally with other departments to find the best solution for our customers.
Ability to concentrate on detail in a very busy environment with the possibility of constant interruptions.
Investigate and resolve customer queries in a professional and empathetic manner.
Passion for micro-electronics and customer service.

Advantageous

Soldering experience
Direct experience using Zoho ERP
PAT testing experience
Working within a sterile environment
Golfer

Salary & Benefits

£22,000 to 26,000 per annum + performance related annual bonus
20 Days Holiday increasing by 1 day per year to a maximum of 25 days
Pension contribution

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