Legal

Foresight Sports Europe Returns & Refunds Policy

Updated February 6, 2024 

Orders accepted by the Company cannot be amended or cancelled, or shipments deferred, by the Customer, except with the written consent of the Company and upon terms that will compensate the Company against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of the amendment, cancellation or deferral on a full indemnity basis, and including a re-stocking fee where requested by the Company. 

The Company shall be entitled to cancel the Order at any time by giving written notice to the Customer. If the Company exercises its right to cancel it shall have no liability in respect of the Order or in respect of any damage whatever arising from the cancellation other than to return any deposit paid . If the Customer is a consumer, the terms of the Contract will not affect any rights which the Customer may have under any Act of Parliament and which cannot be excluded by agreement. Under The Consumer Contracts Regulations 2013 a consumer has the right to cancel this contract within 14 days without giving any reason:

(i) from the day of the conclusion of the contract, in the case of a service or supply of digital content, or
(ii) from the day on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the goods, in the case of a sales contract, or
(iii) from the day on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately, or
(iv) from the day on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the last lot or piece, in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces, or
(v) from the day on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period of time.

To exercise the right to cancel the Customer must inform the Company of the decision to cancel this contract by a clear statement in writing. To meet the cancellation deadline it is sufficient to send the written cancellation communication before the cancellation period has expired. In the event of a cancellation under this clause 2.3 the Company will reimburse all payments received from the Customer including the costs of delivery (except for the supplementary costs arising if the Customer chose a type of delivery other than the least expensive type of standard delivery offered by the Company), and subject to a deduction from the reimbursement for loss in value of any Product(s) supplied if the loss is the result of unnecessary handling or use by the Customer. The Company will make the reimbursement without undue delay, and not later than:

(a)  14 days after the day the Company receives back any goods supplied, or

(b)  (if earlier) 14 days after the day the Customer provides evidence that the Customer has returned the goods, or

(c)  if there were no goods supplied 14 days after the day on which the Company was informed about the Customer’s decision to cancel this contract.

The Company will make the reimbursement using the same means of payment as the Customer used for the initial transaction, unless expressly agreed otherwise, and in any event the Customer will not incur any fees as a result of the reimbursement. In the case of the supply of Product(s) the Customer shall send back the goods or hand them over to the Company at Unit 16 The Pines Business Park, Guildford, Surrey, GU3 3BH for the attention of the Operations Director, without undue delay and in any event not later than 14 days from the day on which the Customer communicates the Customer’s cancellation of this contract to the Company. The deadline is met if the Customer sends back the goods before the period of 14 days has expired. The Customer will bear the costs of returning the goods. The Customer is only liable for any diminished value of the Product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product(s). In the case of a service if the Customer requested to begin the performance of the services during the cancellation period the Customer will pay the Company an amount which is in proportion to what has been performed until the Customer communicated the written cancellation in comparison with the full coverage of the contract. For any complaint in relation to this clause and consumer rights the Customer should contact the Operations Director at the Company. 

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